Relay & 9-1-1 Forms & Surcharge Information

**Beginning January 2021, surcharges must be remitted for TRS and 9-1-1.** 

Steps for Compliance

1. Create an E-Filings account by clicking here.

2. Upload the TRS & 9-1-1 Registration form via E-Filings into the appropriate proceeding noted on the form.

3. Receive a company code and surcharge information from Solix, the custodial receiver that receives payments. 

4. Beginning 2021, file the Combined TRS & 9-1-1 surcharge form via E-Filings. Use the form that is designated for that time period as they have built in formulas that can change throughout the year. 

5. Send payment directly to Solix. The address and EFT information for payment can be found in the "Information for Carriers" document. Payment sent via check or money order must accompany a paper form. Payments made via EFT do not need a paper form as the form filed via E-Filings will suffice.

6. Upload the Combined TRS & 9-1-1 surcharge form on the E-Filings site into the appropriate proceeding noted on the form. 

Voice Service Providers & Providers of 9-1-1 Access Connections Registration

Pursuant to 4 C.C.R. 723-2-2827(a)(III) and 723-2-2150 (c), all voice service providers and providers of 9-1-1 access connections must register with the Commission within 30 days of operating in the state and must update any information previously provided within 15 days of any change of the information.

Pursuant 4 C.C.R.723-2-2821(c), a "voice service provider" is any company that provides telephone access lines to members of the general public who are its customers for voice service.

Pursuant to 4 C.C.R.723-2-2131 (b) a "9-1-1 access connection" means any communication services including wireline, wireless, cellular, interconnected voice-over-internet-protocol, or satellite connection in which connections are enabled, configured, or capable of making 9-1-1 calls.

File the Combined TRS & 9-1-1 Registration form (below) via E-Filings in Proceeding No. 21M-TRS911. Click HERE for a step by step guide for registering for E-Filings.

Uniform Surcharge

To comply with 2021 requirements of § 40-17-103(3) and § 29-11-102 , C.R.S, see payment details on the Combined Relay & 9-1-1 Surcharge Form. That form should be filed via the PUC's E-Filings system, in Proceeding No. 21M-TELCOSURCHARGE for 2021.

To comply with 2020 requirements of § 40-17-103(3) C.R.S, see payment details on the Relay Surcharge Form below. That form should be filed via the PUC's E-Filings system, in Proceeding No. 20M-0004T for 2020.

Access Line Counts

The total number of access lines includes all lines provided to customers, including landline (TDM), wireless, and Voice-over-Internet-Protocol.

For multi-line telephone systems, the number of simultaneous outgoing calls that the system is configured to make is the number of access connections.

Customers receiving federal Lifeline assistance are exempted from the TRS surcharge but not from 9-1-1 surcharges.

If surcharges are prorated for the monthly billing cycle being reported, include that line as a prorated decimal amount. Example: one line purchased halfway through the monthly billing cycle, prorated, would be 0.5 lines.