Affordability

The provisions in SB23-291 required numerous changes to the PUC's rules. These rule changes (which included stakeholder engagement and public comment hearings) were completed in the spring of 2025. 

The mission of the Colorado Public Utilities Commission is to serve the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental, and social values of our state. Affordability is a critical part of the Commission’s oversight as it regulates Colorado gas and electric utilities. 

Resources are available for residents and businesses who are having difficulty paying their bills, and the Commission has rules in place that create protections for electric and gas customers who are at risk of disconnection.

How to seek energy bill assistance:

• Learn about the PUCs Utility Bill Help Program

What to do if you receive a disconnection notice:

• Know your rights as an electric or gas utility customer.

• Disconnection notice infographic from the Utility Consumer Advocate

• View each utility’s webpage on the disconnection process:

  • Xcel Energy

  • Black Hills Energy

  • Atmos Energy

  • Colorado Natural Gas