Transportation

DORA Public Utilities Commission offices are open by appointment only. Appointments must be made no later than 3:00 pm the day prior to the appointment. Beginning January 3, 2022: Appointments regarding transportation permitting, insurance or other matters are available on Mondays from 9:00 am to 4:30 pm. Appointments regarding customer complaints about energy, water, telecommunications or transportation service are available on Wednesdays from 9:00 am to 4:30 pm. Appointments regarding energy, water or telecommunications matters other than customer complaints are available on Fridays from 9:00 am to 4:30 pm. Please continue to use remote services available online, the postal mail and/or email (see contact information below). You can schedule an appointment by calling 303-894-2000 or use this link:

Schedule an Appointment

NOTICE: Effective June 28, 2021, HB21-1206 modified § 40-10.1-301 and 302 C.R.S., removing the requirement for Medicaid transportation providers to obtain a Medicaid Client Transport (MCT) permit. The Colorado Department of Health Care Policy & Financing (HCPF) is now responsible for the oversight of newly enrolling and revalidating Medicaid transportation providers. For additional information and guidance:

Non-Medical Transportation (NMT): https://hcpf.colorado.gov/nmt
Contact: HCPF_HCBS_Questions@state.co.us

Non-Emergent Medical Transportation (NEMT): https://hcpf.colorado.gov/non-emergent-medical-transportation
Contact: NEMT@state.co.us

NOTICE: Effective March 2, 2022, there is no longer a maximum age of motor vehicle requirement for passenger carrying motor vehicles, pursuant to Decision No. R21-0771, Proceeding No. 21R-0359TR. Please refer to amended Rules 6117 and 6305 for more information.

NOTICE: Effective July 1, 2022, transportation carriers will be allowed to assess credit card surcharges, in addition to all other fees/charges approved by the Commission. This is based on statutory changes, specifically to § 5-2-212, C.R.S., pursuant to SB21-091. You are encouraged to review this legislation, and the updated statute(s), to see the extent of these changes and how they are correctly applied.

The Transportation Section of the PUC is responsible for:

The safety and insurance oversight of passenger carriers, household goods movers, and towing carriers that operate on a for-hire basis in Colorado
Rate regulation and market entry for common carriers and contract carriers.

TAXICAB RATE ZONE MAPS