- When did Relay Colorado services begin?
-
In 1989, the Colorado Legislature granted the Commission for Disabled Telephone Users the authority to establish a statewide telecommunication relay service (TRS). In 1992, the Legislature transferred the relay program to the Colorado Public Utilities Commission (PUC) and eliminated the Commission for Disabled Telephone Users.
- How is Relay Colorado TRS funded?
-
The Colorado Relay program is funded by a monthly surcharge that is charged to all residential and business access lines.
- When is Relay Colorado operational?
-
Relay Colorado is available to users 24-hours a day, 365 days a year. There are no restrictions on the number or length or type of calls.
- Who administers the Relay Colorado program?
-
The PUC is responsible for the administration of the program. The administrator is Holly Bise.
- Which company is the service provider for Relay Colorado?
-
The current state contract for providing Relay Colorado services was awarded to Sprint Relay after a competitive bidding process.
- Are relay conversations confidential?
-
Federal law mandates that all relay conversations are kept confidential and that no records be kept.
- How much does it cost to use Relay Colorado?
-
There is no extra charge to use Relay Colorado. Long distance relay calls may be billed to a user's preferred long distance provider or if a specific company is not identified, the call will be billed to the user though Relay Colorado's provider, Sprint Relay.
- How do I access Relay Colorado or relay services in another state?
-
Simply dial 711 for easy access in Colorado or any other state.
- What are other important telephone numbers to use for various Relay Colorado TRS?
-
- Voice Calls 1-800-659-3656 Spanish Calls 1-800-337-3242
- Spanish Translation 1-844-409-2451
- VCO Calls* 1-877-659-8260
- TTY Calls 1-800-659-2656
- ASCII Calls 1-800-659-4656
- Speech-to-Speech Calls 1-877-659-4279
- Telebraille 1-800-659-2656
* Voice carry-over or VCO calls allow a deaf or hard-of-hearing person to use their voice to speak directly to a hearing person