Who Reports
Notifications and final reports of outages meeting the criteria below must be provided by the Basic Emergency Service Provider or the responsible Basic Local Exchange Carrier.
Initial Notification Requirements
The Commission must be notified of any outage affecting the delivery of 9-1-1 calls from from the point of aggregation by a Basic Emergency Service Provider to the point at which the calls are delivered to a 9-1-1 governing body or public safety answering point if the outage exceeds 30 minutes in duration. Failure to deliver location information with 9-1-1 calls is also considered an outage if the failure exceeds 30 minutes in duration.
While notifications are required for outages meeting the above criteria, notifications regarding other types of outages may be provided voluntarily, and are appreciated.
Initial notifications must be provided within two hours of the beginning of the outage. Notifications may be made by telephone to the PUC’s 911 and electrical incident reporting hotline at 303-894-2528, or via our online outage reporting form.
If notification is provided via the hotline, the following information must be included:
- The name of the Basic Emergency Service Provider or Basic Local Exchange Carrier making the notification
- The name of the person making the notification
- The callback number of the person making the notification
- The ticket or trouble number for the outage, if one exists
- The geographic area and 9-1-1 center(s) affected by the outage
- A statement regarding whether the affected 9-1-1 center(s) have been notified
- The date and time that the outage began
- The date and time the outage was resolved, if it is not ongoing
- The number of end users affected, if known
- The suspected cause of the outage, if known
- A statement regarding what actions are being taken to resolve the outage.
Updates
Updates regarding an ongoing or recently resolved outage are appreciated, but not required. Updates may be provided via the PUC’s 911 and electrical incident reporting hotline at 303-894-2528, or via our online outage reporting form.
Final Report
In addition to the initial notification, a final report is due within 30 days of the beginning of the outage. Final reports may be provided via the PUC’s 911 and electrical incident reporting hotline at 303-894-2528, or via our online outage reporting form.
If the final report is provided via the hotline, the following information must be included:
- The name of the Basic Emergency Service Provider or Basic Local Exchange Carrier making the final report
- The name of the person making the final report
- The callback number of the person making the final report
- The ticket or trouble number for the outage, if one exists
- The geographic area and 9-1-1 center(s) affected by the outage
- The date and time that the outage began
- The date and time the outage was resolved
- The number of end users affected, if known
- The cause of the outage
- A statement regarding what actions were taken to resolve the outage.
Questions?
Contact Daryl Branson, State 911 Program Manager, at 303-894-2871 or by email at daryl.branson@state.co.us.
See 4 CCR 723-2-2143 for more information.