Inmate Communication Services

After the passage of Colorado House Bill 21-1201, the Colorado PUC now regulates Inmate Calling Services providers, or Penal Communications Services providers in the language of the bill.

As of January 1, 2022, Federal Communications Commission rate caps apply to such providers. Providers are required to send quarterly reports to the PUC, as well as their contracts with the facilities the providers serve and the provider's policy for unclaimed funds. The quarterly reports can be found on this page in the top section. The middle section provides the copies of contracts and policies for the providers. The bottom section provides the opportunity to file an informal complaint against such providers.

This page will be updated as the PUC begins its other activities regulating these providers, including call quality testing and PUC staff reports on this area of regulation.