The Colorado Public Utilities Commission (PUC) recognizes and Governor Polis proclaimed “Lifeline Awareness Week,” from Sept. 8-12, to help residents get and stay connected through the federal Lifeline Program. The Lifeline Program helps low-income residents connect to vital local emergency services and community resources.
Under the federal Lifeline program, low-income consumers who participate in certain public assistance programs, or qualify based on income can receive a discount of up to $9.25 per month off their monthly bill for broadband, or bundled phone and broadband service, up to $5.25 for voice-only service, and up to a total of $34.25 per month for residents of qualifying Tribal lands. The Lifeline Program helps low-income consumers connect to the nation’s communications networks, to find jobs, access health care services, connect with family, and call for help in an emergency.
“Having access to a phone and broadband is something many of us take for granted but, for many Coloradans, the cost is simply too high. The PUC would love to see everyone who is qualified take advantage of the Lifeline Program,” said PUC Director Rebecca White. ”
Approximately 94,435 Coloradans are currently enrolled in Lifeline, but on average, more than 575,000 individuals qualify.
To apply for Lifeline benefits, visit www.lifelinesupport.org, contact your local participating telecommunications provider or visit the PUC website for Lifeline information. A dedicated American Sign Language video describing the Lifeline program can be accessed at https://youtu.be/wwkjVrd5xHc.
The PUC is responsible for regulating telecommunications companies' rates and services in Colorado. If you need assistance with the Lifeline program, contact the PUC's Consumer Affairs Office at 303-894-2070 or 800-456-0858 (Outside Denver) or email at dora_puc_complaints@state.co.us. The PUC has Spanish-language speakers on staff.